Load more About Us The company was established in and after a year working alone on design and specification projects, I took on my first member of staff and rented a small industrial unit. The company soon outgrew our first premises and we moved to our current location with three times as much office and panel building space. We have continued to grow our workforce and now have a wealth of hand picked, highly skilled engineers and electricians.
Program Requirement and Solution: BTS is playing a critical role in the Decennial Census, which is the largest, non-military logistical initiative undertaken by the United States government.
Our team is in the midst of configuring local and regional service desks support U. Requiring over 3, agents fielding complex inquiries related to both functional utilization of those applications, systems, informational websites, and forms to be used in the execution of the Decennial.
Black Turtle was tasked to provide omnichannel services of over cleared agents responding to transactions, inquiries, and Tier 1 incidents from those needing direct support from Hurricanes Harvey, Maria, Irma, and the California State Wild Fires.
Black Turtle is proud to have been the first team ready to field calls from those affected by these natural disasters. Blue Cross Blue Shield of Kansas The advent of the Affordable Care Act has created the need for private insurance providers to transform the way that they interact with their customers at all phases of the customer life cycle.
The need to interact with individuals directly rather than predominantly through corporate benefits staff has meant a fundamental transformation in the approach to customer interactions.
Black Turtle Services worked with Blue Cross Blue Shield of Kansas to create and implement a transformational roadmap fully integrated multi-channel sales and service platform to service the expanding individual consumer market. The roadmap considered and prioritized transformational opportunities including customer interaction processes and technology including changes to training, quality, knowledge management, multi-platform integration, and IT infrastructure.
The complex solution had to address a heterogeneous environment that saw dramatic differences in physical plant conditions, number of locations served, availability of internet connectivity, and technology available from one inspector to the next.
The proposed solution had to stand up to rigorous standards to ensure time entry validity while being easy-to-use and intuitive for the inspectors. Centers for Medicare and Medicaid Services Standing up a new federal program is a daunting task.
The site ramped up to a peak of over customer service representatives and over employees total on a compressed timeframe.
Black Turtle Services successfully hired and trained this large team as well as developing quality metrics and standard operating procedures to align to GDIT standards and those of the client agency.
The team demonstrated a great deal of flexibility to meet rapidly changing hiring and training schedules as well as reacting to a rapidly changing program and adapting training materials and programs to ensure that callers received the most relevant and up-to-date information.
The BTS team worked with the MHB team to develop a multi-channel approach to selling and servicing numerous small business accounts to ensure that lower revenue customers were adding not only revenue to the top line but profit to the bottom line.
The team built online sales and support sites for each local market with scalability to eventually allow for direct purchasing of SMB services.
Black Turtle Services employs a team of cleared agents who answer questions and take complaints from consumers related to financial products and services. This program represents the second significant federal start-up activity that Black Turtle Services has supported after the launch of Healthcare.
Our operations team supporting the NCSC providing nationwide assistance to customers calling from within the United States about immigration services and benefits. Since joining the program, the Black Turtle team has demonstrated an ability to hit and exceed key program KPIs despite a tight transition timeline.
Iggbo Supporting a fast-growing start-up in the commercial sector across a variety of contact center scalability issuesr while simultaneously delivering large scale federal contact center outsourcing shows the versatility of the Black Turtle Services team. The BTS team worked hand-in-hand with the existing Iggbo customer service team to create a mirror operations team to enable rapid scaling of operations.
At the same time, the BTS team helped Iggbo mature their contact center technology, improve their processes, and supplement their knowledge base. She has imbued Black Turtle with a people-based philosophy and industry best practices based on her twenty-plus years of contact center start-up, operations and optimization in the commercial and Federal sectors.
Over the course of her career, Ms.Industry Perspective [TIBCO] Spotfire holds the preeminent market position for data visualization for so many different needs in the discovery and development of new pharmaceuticals – needs as diverse as analyzing gene expression data or responses to treatment as a result of genetic mutations.
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INDUSTRY. BREAKING WITH TRADITION: Why the construction industry needs an industrial revolution. Digital asset management (DAM) software catalogues and maintains repositories of media files such as photos, audio files, and video files. By applying metadata taxonomies to assets, users are able to group, search, and distribute files. Recommendations for specific organ system–based toxicity diagnosis and management are presented. While management varies according to organ system affected, in general, ICPi therapy should be continued with close monitoring for grade 1 toxicities, with the exception of some neurologic, hematologic, and cardiac toxicities.
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Rodengren, Write Stuff Syndicate Inc., This p hardback tells the story of Pfizer Corporation from its beginnings as a fine chemical manufacturer in , in the Williamsburg section of Brooklyn, NY.
Complete System Design. Starting with assisting our clients with concept design and going on through to producing functional specifications, drawings, cable schedules, factory and site acceptance test documentation, we offer all aspects of system design.
To increase awareness, outline strategies, and offer guidance on the recommended management of immune-related adverse events in patients treated with immune checkpoint inhibitor (ICPi) therapy.