Employee motivation and satisfaction in the hotel industry

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Employee motivation and satisfaction in the hotel industry

Cite Harvard Patrick, D. Journal of International Business Research and Marketing, 1 4pp. Journal of International Business Research and Marketing, 1 4 Journal of International Business Research and Marketing.

Chicago Patrick, Dodd, J. The hospitality industry refers to organisations that provide accommodation and food services for people when they travel.

Employee motivation and satisfaction in the hotel industry

The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region.

This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks.

Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.

Introduction Organizations do not exist if there are no people or employees. The organizations employ all resources such as human, physical and financial resources to produce expected results.

To have success, and maintain the success, every organization demands extraordinary abilities and sustained efforts from its employees and people.

Rao claims that when employees work to the best of their abilities and do their work with passion, enthusiasm and high commitment the business will grow significantly and continuously. In general, every organization has pretty much the same kind of resources such as land, buildings, materials, equipment, and finance to work with, but the only element that differentiates between business organizations is the HR factor.

If the organizations use and employ its human resource to the best potential advantage, there is very little that can stop the organization achieving its goals and objectives.

Jack Welch, the former director of General Electric also believes that human resources are the backbone of the organization due to the fact that they develop and use technology, they contribute great ideas for product development and deliver superior customer services, they collect, analyze and distribute information, and they create and execute strategy Rao, When employees are motivated and inspired, they will be fully involved in organizational activities and work to their maximum potential.

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This can assist a company to achieve its goals and attain results rapidly, efficiently and effectively. Employee satisfaction is one of the important drivers for organizational success. Du Plessisand Nel et al. In addition, Stone claims that knowing how to motivate employees can help the organization to increase productivity and improve customer service and is one factor that creates a competitive advantage over competitors.

The hospitality industry refers to organizations that provide accommodation and food services for people when they travel away from their homes. The people in this context refer to both employees who deliver the products and services, and to customers who consume them. Similar to other organizations, hospitality organizations need employees with different kinds of knowledge, skills, and experience to provide a high quality of products and services that are needed by customers.

In other words, hospitality business operations depend on a capable and service-oriented labor force Nickson, It is necessary for the hospitality industry to have effective HR functions such as job analysis, employee selection, training and development, compensation management and motivational schemes that are integrated or linked with its strategic plans or goals in order to improve organizational performance standards, deliver quality service to customers, and maintain its competitiveness in the pursuit of organizational success Darwish, ; Holbeche, This research project mainly focuses on overall HRM functions such as employee motivation and satisfaction, which is practiced by HR managers in hotels in Laos.

Due to an increase in the importance of tourism and the support from the government, the hospitality business such as the hotels and restaurants grew significantly since and has increased dramatically comparing to other main sectors in the Lao economy.

However, when compared with regional and international competitors, the hospitality businesses, especially hotels and restaurants in Laos are still considered as small and medium sized enterprises SMEs. These businesses in Laos still underperform in relation to HR development and training.

They do not have the capability to operate effectively and efficiently. As a result, this might hinder the hospitality business and tourism industry in Laos that is planned to grow considerably over coming years Sustainable Tourism Development Project In Lao PDR, The number of hotels and restaurants is increasing considerably and the foreign investment rates are rising substantially.

The hotels and catering organizations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region.

Therefore, the main research problem is:The Site Foundation is seeking to answer those questions by studying employee motivation and performance in the fast- food and hotel industries. The study - Motivation in the Hospitality Industry - measures key indices of motivated behavior using the widely recognized CANE (Commitment And Necessary Effort) Model of Motivation.

Oct 04,  · TripActions, is announcing an additional $M in funding led by LVP as it aims to transform the $T global business travel industry. The company business has grown 18x since August by.

Contents. 1 What is Employment Engagement?; 2 How is Engagement different from Employee Satisfaction?; 3 Why is Employee Engagement important?; 4 How do you identify low employee engagement?; 5 What are the Key Challenges faced in Engaging Employees?; 6 How to overcome the challenges faced?; 7 Why Should you Measure Employee Engagement?; 8 How to Properly Measure Employee . Gmail is email that's intuitive, efficient, and useful. 15 GB of storage, less spam, and mobile access. Employee job satisfaction surveys provide boards of directors as well as management with the knowledge and tools to build positive employee relations and a positive work environment.

Drivers of Hotel Employee Motivation, Satisfaction and Engagement in Riyadh, the Kingdom of Saudi Arabia employee motivation, satisfaction and engagement, this research contributes to this Hotel industry is a labor intensive industry, in that most services cannot be.

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Employee Satisfaction Surveys: 3 Question Templates | Qualtrics